Please carefully read the following terms and conditions.
Your purchase implies that you have read and accepted these terms and conditions.
Delivery of Goods
Customers must note on freight bill any shortages or damages at time of delivery or within 24 hours. If there is obvious damage to your package, bring it to the attention of the carrier and notify us immediately. This information must be noted on freight bill and/or packing list. Customer must have a signed copy of the original freight delivery ticket and packing slip by the delivering carrier/agent. Claims must be submitted within 48 hours of receipt of merchandise with pictures. Your order is carefully packed with a protective film and thoroughly inspected. If the protective film should be broken or is missing, please note this on the freight bill as well. Refused deliveries are treated as returns. Please see below.
Order Additions or Modifications
We will allow multiple orders to be combined, but the shipment must be going to one single destination (address). If shipment is to multiply locations, we will charge a processing fee of $10.00. Carefully check your Flooring Pro Fastening order confirmation. Should there be any errors, we will gladly make the necessary corrections. Orders cannot be modified once they have been processed.
Orders may be cancelled prior to processing (order picking or order confirmation sent) without incurring any fees. Once an order has been processed, cancellations will not be accepted. Special order items CANNOT be canceled and are subject to penalties incurred by the vendor.
Out-of-stock item(s) will be not be back ordered. This can happen when an item has been discontinued or is on back order by the manufacturer or is otherwise unavailable. Our shipments are based on inventory availability “quantity-on-hand” and are updated every day, but orders are filled on a first come, first served basis.
Flooring Pro Fastening accepts checks, credit cards, wire transfers and/or Automated Clearing House (ACH) transfers and allows orders from open accounts with an approved credit limit. Credit card transactions are subject to an additional 2.5% charge. (3% with Amex). Invoices not paid within terms are subject to a 2.5% /monthly financing charge (18% per annum). In the event the account is turned over to an attorney or a collection agency, or a suit is brought forward, or the same is collected through any judicial proceeding whatsoever, the purchaser agrees to pay all costs of the collection, (irrelevant of state's or province's statues) including but not limited to the collection of agency fees, attorney fees, processing fees and court costs incurred by the Seller. We attempt to be as accurate as possible, however if placing import orders the final price could be affected do to ocean transit cost such as (GRI, BAF PEAK SEASON) increases which are beyond our control at time of actual shipment. Domestic orders: If a price is more than stated on your purchase order, we will contact you for instructions before shipping. Domestic orders may be cancelled prior to processing (order picking or order acknowledgement) without incurring any fees. Once an order has been processed, a cancellation cannot be accepted. Special order items or import orders CANNOT be canceled and are subject to 20% restocking. Domestic orders canceled are subject to any penalty incurred by the vendor.
Pricing and Approval
Flooring Pro Fastening, LLC sends an order acknowledgment for every order received and invoices the current pricing. It is the responsibility of customers to verify order confirmations and confirm pricing is corrected. If Flooring Pro Fastening does not hear back from the customer, we assume pricing, quantities and items (SKUs) are correct and the order is approved for shipment.
All returns must have a RMA# (return authorization number) written on the package. The RMA# may be obtained via email. Goods must be in good condition, unused and in sale-able. Returned items must be the original unopened packaging with all paperwork. Returns must be sent prepaid to our warehouse for re-stocking. We will provide the shipping instructions. Refunds will be processed and a credit will be issued, minus the original out-going transportation fees and a minimum restocking fee of 20%. The buyer will be responsible for the return shipping and handling charges. Fees incurred due to incorrect information provided by the customer, will also be the responsibility of the purchaser. No returns accepted after 5 days of the reception of goods.
Orders generally ship within 2 business days. Import orders will be shipped when stock arrives, usually within 3-4 days of US port arrival. Multiple orders going to the same address may be shipped together at our discretion.